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Home › Cookie Policy

This Cookie Policy explains how Shakebet Casino, operated by May Sun Services S.A. at shakebetsonline.co, uses cookies and similar tracking technologies when you visit and use our website. Please read this policy carefully so that you understand what cookies we use, why we use them, and how you can manage your preferences.

1. Who We Are

Shakebet Casino is operated by May Sun Services S.A. ("we", "us", "our"), trading as Shakebet and accessible at shakebetsonline.co. We hold a gaming licence issued by the Anjouan licensing authority (licence number ALSI-202411025-FI1). This Cookie Policy forms part of our broader Privacy Policy and should be read alongside our Terms and Conditions.

If you have any questions about how we use cookies, you may contact our support team via live chat or email, available 24 hours a day, 7 days a week.

2. What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, smartphone, or any other internet-enabled device — when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the operators of the site. Cookies cannot run programmes or deliver viruses to your device; they are simply small data files that help websites recognise your browser and remember certain information about your visit.

In addition to cookies, we may use similar technologies such as web beacons, pixel tags, local storage objects, and device fingerprinting techniques. For simplicity, all such technologies are referred to collectively as "cookies" throughout this policy.

3. Types of Cookies We Use

We use the following categories of cookies on shakebetsonline.co:

3.1 Strictly Necessary Cookies

These cookies are essential to the operation of our website and cannot be switched off. Without them, services that you have requested — such as logging in to your Shakebet account, navigating between casino games, accessing the sportsbook, or completing a deposit or withdrawal — cannot be provided. They do not store any personally identifiable information beyond what is required to deliver the service.

Examples of functions supported by strictly necessary cookies include:

  • Authenticating your account session and keeping you securely logged in
  • Remembering items you have added to your bet slip or active game sessions
  • Enabling the secure processing of deposits and withdrawals across our supported payment methods (including cryptocurrency, e-wallets, and cards)
  • Enforcing account-level limits, such as the minimum deposit of €20 and minimum withdrawal of €25
  • Applying responsible-gaming controls and any self-exclusion or session limits you have set
  • Maintaining your active bonus status, wagering progress, and VIP tier data during a session

Because these cookies are strictly necessary, they are placed without your prior consent, as permitted under applicable law. You may disable them via your browser settings, but doing so will significantly impair or prevent your use of the website.

3.2 Functional Cookies

Functional cookies allow our website to remember choices you make and to provide enhanced, more personalised features. They may be set by us or by third-party providers whose services we have added to our pages. Information collected by these cookies may be anonymised and cannot track your browsing activity on other websites.

Examples of functions supported by functional cookies include:

  • Remembering your preferred language, currency, and display settings
  • Saving your preferred lobby view and game-filter selections
  • Supporting the Swipe feature that lets you move between slots without reloading, and your Progressive Web App (PWA) shortcut preferences on mobile
  • Retaining your live-chat preferences and previous support interactions
  • Remembering which promotional banners or offers you have already viewed

3.3 Performance and Analytics Cookies

Performance cookies collect information about how visitors use shakebetsonline.co — for example, which pages are visited most often, how long players spend in the game lobby, and whether any error messages are received. All information collected is aggregated and therefore anonymous; it is used solely to improve how our website functions. We do not use this data to identify individual users.

Examples of functions supported by performance cookies include:

  • Measuring page-load times and identifying technical issues across our browser-optimised platform
  • Tracking game lobby navigation to help us optimise the presentation of our 6,000+ title catalogue
  • Analysing sportsbook usage patterns to improve in-play markets and live-streaming performance
  • Monitoring the performance of promotional pages, including welcome-package and cashback landing pages

3.4 Marketing and Targeting Cookies

These cookies may be set through our website by us or by our advertising partners. They are used to build a profile of your interests and to show you relevant promotional content, both on shakebetsonline.co and on third-party websites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will experience less targeted advertising, but you will still be able to use the website in full.

Marketing cookies on our platform may be used to:

  • Deliver personalised promotional messages relating to our welcome package (up to €7,000 plus 350 free spins), Monday cashback programme, Lootbox Monday, and reload campaigns
  • Limit the number of times you see the same advertisement
  • Measure the effectiveness of our advertising campaigns and affiliate partnerships
  • Retarget website visitors with relevant content based on their on-site behaviour

3.5 Third-Party Cookies

Some cookies on shakebetsonline.co are placed by third parties who provide services integrated into our platform. These include, but are not limited to:

  • Game studio providers — studios such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Hacksaw Gaming, Nolimit City, Red Tiger, Yggdrasil, Betsoft, BGaming, Spribe, and Evoplay Entertainment may set cookies in connection with the delivery of their game content and live-dealer streams
  • Payment processors — providers handling cryptocurrency transactions, e-wallet payments (such as Klarna), and card payments may set session or security cookies to facilitate secure transaction processing
  • Live chat and customer support — our 24/7 live-chat service may use cookies to maintain continuity of your support session
  • Analytics providers — we may use third-party analytics tools to help us understand site usage and improve performance

We do not control the cookies set by third parties, and their use is governed by the respective third party's own privacy and cookie policies. We encourage you to review those policies directly.

4. Cookie Retention Periods

Cookies vary in how long they remain on your device. We use both session cookies and persistent cookies:

Cookie Type Duration Purpose
Strictly Necessary (Session) Deleted when you close your browser Maintaining your secure login session and active game state
Strictly Necessary (Persistent) Up to 12 months Fraud prevention, responsible-gaming controls, account security tokens
Functional Up to 12 months Remembering your preferences, lobby settings, and PWA configuration
Performance / Analytics Up to 24 months Aggregated usage analysis and site optimisation
Marketing / Targeting Up to 24 months Personalised advertising and campaign measurement
Third-Party Varies by provider Game delivery, payment processing, live chat, analytics

5. Your Cookie Choices and How to Manage Them

When you first visit shakebetsonline.co, you will be presented with a cookie consent banner. This banner allows you to accept all cookies, reject non-essential cookies, or customise your preferences by category. You may change your cookie preferences at any time by accessing the cookie settings link available in the footer of our website.

Please note that withdrawing your consent for non-essential cookies does not affect the lawfulness of any processing carried out before you withdrew consent, nor does it affect the placement of strictly necessary cookies, which are required for the website to function.

5.1 Browser-Level Controls

Most browsers allow you to control cookies through their settings. You can typically:

  • View the cookies stored on your device and delete them individually or in their entirety
  • Block all cookies or block cookies from specific websites
  • Set your browser to notify you each time a cookie is placed
  • Browse in private or incognito mode, which will not store cookies beyond the end of your session

Instructions for managing cookies in commonly used browsers are available at the following links:

  • Google Chrome: chrome://settings/cookies
  • Mozilla Firefox: about:preferences#privacy
  • Apple Safari: Settings > Safari > Privacy & Security
  • Microsoft Edge: edge://settings/cookies
  • Opera: Settings > Advanced > Privacy & Security

Because shakebetsonline.co is a browser-optimised platform — accessible on any device without a dedicated app download — these browser-level controls are equally effective on mobile devices when using your mobile browser's built-in settings.

5.2 Opting Out of Analytics

Where we use third-party analytics tools, these providers may offer their own opt-out mechanisms. Please refer to the privacy policies of the relevant analytics providers for details.

5.3 Consequences of Disabling Cookies

If you choose to disable or restrict cookies, please be aware that some features of shakebetsonline.co may not function correctly or at all. In particular:

  • You may be unable to log in to your Shakebet account or maintain a session across pages
  • Game loading and the Swipe feature may not function as intended
  • Your responsible-gaming controls, deposit limits, and session-time settings may not be applied correctly
  • Automated bonus triggers — such as those for the three-deposit welcome package and Monday cashback credits — may not operate properly
  • Your VIP tier, loyalty points balance, and Missions board progress may not display correctly
  • Live-chat support may be unable to maintain session continuity

6. Cookies and Responsible Gaming

Shakebet is committed to promoting responsible gambling. Certain strictly necessary cookies play a direct role in delivering our responsible-gaming tools. These include cookies that:

  • Store and enforce deposit limits, loss limits, wager limits, and session time limits that you have chosen to set on your account
  • Maintain any self-exclusion or cooling-off period you have activated, preventing access to your account for the duration you have specified
  • Support the delivery of responsible-gaming messaging and pop-up reminders during extended play sessions
  • Recognise returning users who are subject to active self-exclusion or account restrictions

Because these cookies form part of our responsible-gaming infrastructure, they are classified as strictly necessary and cannot be disabled independently. If you have concerns about your gambling, please contact our support team via live chat or email, available 24/7.

7. Cookies and Identity Verification (KYC)

As part of our obligations under our Anjouan gaming licence (ALSI-202411025-FI1) and our anti-money-laundering and Know Your Customer (KYC) procedures, we may use cookies and session data to support identity verification processes. This includes:

  • Maintaining a secure session during document upload and identity verification workflows
  • Supporting device recognition as part of fraud prevention and account security checks
  • Flagging unusual account activity that may require additional verification before a withdrawal is processed

Data collected through these cookies in connection with KYC processes is handled in accordance with our Privacy Policy and applicable data-protection obligations.

8. Cookies and Payment Processing

Shakebet supports a wide range of payment methods, including nine cryptocurrencies (Bitcoin, Ethereum, BNB, USDC, Dogecoin, TRON, Bitcoin Cash, Litecoin, and USDT across BEP20, ERC20, and TRC20 networks), e-wallets including Klarna, and traditional card payments. Each payment method may involve the use of cookies or similar technologies by the relevant payment provider to:

  • Authenticate and secure the transaction session
  • Detect and prevent fraudulent payment activity
  • Comply with payment-network security standards

These payment-related cookies are typically strictly necessary and are governed by the respective payment provider's own privacy policy. Shakebet does not store full card or wallet credentials via cookies on our own systems.

9. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. Because there is currently no universally agreed standard for how websites should respond to DNT signals, shakebetsonline.co does not currently alter its data collection and use practices in response to DNT signals. You may use the cookie controls described in Section 5 above to manage your tracking preferences.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or changes to our business operations. Any changes will be posted on this page with an updated effective date. Where changes are material, we will take reasonable steps to notify you — for example, by displaying a prominent notice on the website or by sending a notification to the email address registered to your Shakebet account. We encourage you to review this page periodically to stay informed about how we use cookies.

11. Contact Us

If you have any questions, concerns, or requests relating to this Cookie Policy or the way in which Shakebet uses cookies, please contact us through any of the following channels:

  • Live Chat: Available 24/7 via the chat icon on shakebetsonline.co
  • Email: Available via the contact details provided in the Help section of the website

We aim to respond to all enquiries promptly. Our support team is available around the clock, every day of the year.

This Cookie Policy was last reviewed and updated in 2025. It applies to all users of shakebetsonline.co and is published by May Sun Services S.A., operator of Shakebet Casino, licensed under Anjouan licence ALSI-202411025-FI1.

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