This Payment Policy explains how deposits, withdrawals, currencies, identity verification and related financial matters are handled at Shakebet Casino, operated by May Sun Services S.A. and accessible at shakebetsonline.co. By transacting on the site you confirm that you have read and agree to the terms set out below.
Shakebet Casino is owned and operated by May Sun Services S.A., trading as Shakebet, and is licensed under the Anjouan regulatory framework (licence number ALSI-202411025-FI1). All financial transactions processed through shakebetsonline.co are subject to this Payment Policy and to the site's full Terms and Conditions.
Shakebet supports a wide range of deposit and withdrawal options, with a strong emphasis on cryptocurrency for players who prioritise speed and privacy. The following methods are available on the platform:
Nine cryptocurrencies are accepted, with USDT available across three networks:
Crypto deposits are credited to your account within seconds of blockchain confirmation. Withdrawals in cryptocurrency are processed near-instantly following the standard internal review window.
E-wallet options, including Klarna, are available for players who prefer fiat-based digital payment solutions. E-wallet deposits are typically credited immediately. Withdrawals to e-wallets are processed within up to 24 hours.
Debit and credit card payments are accepted for deposits. Card withdrawals are processed within 1 to 3 business days, subject to the card-issuing bank's own processing timescales.
The full and current list of accepted payment methods is displayed at the cashier during deposit and withdrawal. Shakebet reserves the right to add or remove payment methods at any time in line with licensing requirements and operational considerations.
Shakebet supports transactions denominated in Euro (€). Cryptocurrency transactions are converted at the prevailing exchange rate at the time of processing. Players are responsible for any currency conversion fees charged by their bank, card provider or cryptocurrency network. Shakebet does not apply additional conversion margins beyond those stated in the cashier.
The minimum deposit amount at Shakebet is €20 (or the cryptocurrency equivalent at the time of transaction). Deposits below this threshold will not be credited and may be returned to the originating payment method.
Deposits are credited to your Shakebet account as follows:
If a deposit does not appear in your account within a reasonable time, please contact Customer Support via live chat or email before attempting a further transaction.
Certain promotional offers, including the three-deposit Welcome Package, are triggered automatically when the qualifying minimum deposit is met — no promotional code is required. Bonus terms, including wagering requirements, maximum bet restrictions and eligible games, are set out in the Promotions Terms and in Section 9 of this policy. Players should review all applicable bonus conditions before depositing.
The minimum withdrawal amount is €25 (or the cryptocurrency equivalent at the time of the request). Withdrawal requests below this threshold will not be processed.
| Limit Type | Standard Account | Mega VIP (Levels 46–50) |
|---|---|---|
| Daily Withdrawal Limit | €4,000 | €100,000 |
| Weekly Withdrawal Limit | €10,000 | Unrestricted (subject to review) |
Withdrawal limits for VIP tiers between Bronze and Obsidian (Levels 1–45) may differ and are communicated within the VIP programme terms. Players at Mega tier (Levels 46–50) benefit from significantly elevated limits as shown above. Shakebet reserves the right to conduct enhanced due-diligence checks on large withdrawal requests regardless of VIP status.
| Payment Method | Processing Time |
|---|---|
| Cryptocurrency | Near-instant following internal review |
| E-wallets | Up to 24 hours |
| Debit/credit cards | 1–3 business days |
All withdrawal requests are subject to a standard internal security and compliance review before funds are released. Processing times quoted above begin once that review is complete. External network and banking timescales are outside Shakebet's control and may extend the overall time to receipt.
As a general rule, Shakebet will return funds using the same payment method used for the most recent deposit, up to the amount deposited via that method. Balances exceeding the deposit amount may be withdrawn via any verified method available in your account. This policy exists to satisfy anti-money-laundering obligations and may be applied at Shakebet's discretion on a case-by-case basis.
Shakebet is required by its licensing obligations and applicable anti-money-laundering regulations to verify the identity of all players before processing withdrawals, and in certain other circumstances. This process is known as Know Your Customer (KYC) verification.
You may be asked to provide one or more of the following:
Shakebet aims to complete standard KYC reviews promptly upon receipt of all required documentation. Players are encouraged to submit clear, legible copies of documents to avoid delays. Withdrawal requests will be held pending until verification is satisfactorily completed. Shakebet accepts no liability for delays caused by incomplete or unclear documentation submitted by the player.
If a player fails to provide satisfactory verification documents within a reasonable timeframe, or if submitted documents cannot be authenticated, Shakebet reserves the right to restrict access to the account and withhold pending withdrawals pending further review. In cases of confirmed fraud or deliberate misrepresentation, the account may be permanently closed and relevant balances may be forfeited in accordance with the Terms and Conditions.
All financial transactions on shakebetsonline.co are protected using industry-standard encryption technology. Shakebet does not store full card details on its servers; card data is handled directly by our licensed payment processors in accordance with applicable data-security standards. Players are responsible for maintaining the security of their account credentials and should contact Customer Support immediately if they suspect any unauthorised access to their account.
Shakebet does not charge fees for standard deposits or withdrawals. However, third-party fees may apply, including:
Shakebet is not responsible for any fees applied by third-party payment providers or financial institutions. Players are advised to consult their payment provider's terms before initiating a transaction.
It is important to understand the distinction between bonus funds and real-money (withdrawable) balance:
Shakebet is committed to promoting responsible gambling. Players have access to a range of financial controls to help manage their activity, including deposit limits, session limits and self-exclusion tools. These can be accessed via the responsible gambling section of the site or by contacting Customer Support at any time.
Shakebet strongly recommends that players:
If you are concerned about your gambling behaviour, please contact our support team via live chat or email (available 24/7) or reach out to a recognised responsible gambling organisation in your jurisdiction.
If a deposit or withdrawal fails or is delayed beyond the timeframes stated in this policy, players should contact Shakebet Customer Support via live chat or email before initiating a chargeback or dispute with their payment provider. Many transaction issues can be resolved quickly by the support team once notified.
Chargebacks initiated without first contacting Shakebet may result in account suspension pending investigation. Where a chargeback is found to have been made fraudulently or in bad faith, Shakebet reserves the right to recover any associated costs and to close the account permanently.
Shakebet reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via email or an in-site notification. Continued use of the site following notification of any change constitutes acceptance of the revised policy. Players are encouraged to review this page periodically to remain informed of any updates.
For any queries relating to deposits, withdrawals, verification or any other payment matter, please contact the Shakebet Customer Support team:
Our team is available around the clock and will aim to resolve all payment queries as quickly as possible.
