Privacy Policy | Shakebet

This Privacy Policy explains how Shakebet Casino, operated by May Sun Services S.A. and accessible at shakebetsonline.co, collects, uses, stores, and protects your personal data. By registering an account or using any part of our platform — including the casino, sportsbook, or any promotional feature — you confirm that you have read and understood this policy. We are committed to handling your information responsibly and in accordance with applicable data-protection principles under our Anjouan licence (ALSI-202411025-FI1).

1. Who We Are

Shakebet Casino is owned and operated by May Sun Services S.A. ("we", "us", "our"). The platform is hosted at shakebetsonline.co and was launched in 2025. May Sun Services S.A. holds a valid gaming licence issued by the Anjouan Online Gaming Commission, licence reference ALSI-202411025-FI1. For all data-related enquiries, you may contact us via the channels listed in Section 14 of this policy.

2. Scope of This Policy

This Privacy Policy applies to all individuals who:

Visit or browse shakebetsonline.co;
Register a player account with Shakebet;
participate in any promotion, loyalty programme (including the 50-level VIP cashback scheme), or mission event;
Contact our customer-support team via live chat or email;
Use our sportsbook, live casino, slots, crash games, or any other product available on the platform.

This policy does not apply to third-party websites or services that may be linked from our platform. We encourage you to review the privacy policies of any external sites you visit.

3. Data Controller

May Sun Services S.A. acts as the data controller in respect of personal data collected through shakebetsonline.co. As data controller, we determine the purposes and means by which your personal data is processed.

4. Personal Data We Collect

We collect and process the following categories of personal data:

4.1 Registration and Identity Data

Full legal name;
Date of birth;
Email address;
Residential address;
Phone number;
Username and encrypted account password.

4.2 Know Your Customer (KYC) and Verification Data

Government-issued photo identification (e.g. passport, national identity card, driving licence);
Proof of address (e.g. utility bill, bank statement dated within the last three months);
Proof of payment method (e.g. screenshot or statement confirming ownership of the card, e-wallet, or cryptocurrency wallet used);
Source-of-funds or source-of-wealth documentation where required;
Facial verification images or video, where applicable.

4.3 Financial and Transaction Data

Deposit and withdrawal amounts, dates, and method details;
Cryptocurrency wallet addresses (Bitcoin, Ethereum, BNB, USDC, Dogecoin, TRON, Bitcoin Cash, Litecoin, USDT) and transaction hashes;
Card or e-wallet identifiers (partial numbers only; we do not store full card numbers);
Bonus activations, cashback credits, and VIP tier progression data;
Wagering history, game-session records, and bet values.

4.4 Technical and Usage Data

IP address and approximate geolocation derived from it;
Device type, operating system, and browser version;
Session timestamps and duration;
Pages visited, games launched, and in-session navigation patterns (including use of the Swipe feature between slots);
Cookies and similar tracking technologies (see Section 10).

4.5 Communications Data

Live-chat transcripts and email correspondence with our 24/7 support team;
Feedback, complaints, and dispute records;
Marketing preferences and opt-in/opt-out records.

4.6 Responsible-Gaming Data

Self-exclusion requests and cooling-off elections;
Deposit limits, loss limits, or session-time limits you set;
Responsible-gaming assessments or referrals.

5. How We Collect Your Data

We collect personal data through the following means:

Directly from you — when you register, complete KYC verification, make a deposit or withdrawal, contact support, or set responsible-gaming controls;
Automatically — through cookies, log files, and analytics tools when you browse or interact with shakebetsonline.co;
From third parties — including identity-verification providers, payment processors (such as Klarna and cryptocurrency networks), fraud-prevention services, and our licensed game studios (e.g. Evolution Gaming, Pragmatic Play, Play'n GO, NetEnt, Hacksaw Gaming, Nolimit City, and others);
From public sources — such as sanction lists, politically exposed persons (PEP) databases, or publicly available information used for anti-money-laundering (AML) screening.

6. Purposes and Legal Bases for Processing

We process your personal data for the following purposes:

Purpose	Details	Legal Basis
Account registration and management	Creating and maintaining your Shakebet player account, including login credentials and profile settings.	Performance of a contract
Identity verification (KYC)	Verifying your identity, age, and the legitimacy of your payment methods before permitting withdrawals or at any point we are required to do so under our licence.	Legal obligation; legitimate interests
Processing payments	Handling deposits and withdrawals across all accepted methods, including cryptocurrency and fiat options such as Klarna. Minimum deposit €20; minimum withdrawal €25.	Performance of a contract
Bonus and VIP programme administration	Automatically crediting welcome-package bonuses, free spins, Monday cashback (no wagering), Lootbox Monday rewards, Loyalty Store conversions, and tracking VIP tier progression across 50 levels and 10 tiers.	Performance of a contract; legitimate interests
Customer support	Responding to enquiries, resolving disputes, and maintaining records of all live-chat and email interactions, available 24/7.	Performance of a contract; legitimate interests
Anti-money-laundering and fraud prevention	Screening transactions, monitoring for unusual betting patterns, fulfilling AML obligations under our Anjouan licence, and preventing fraudulent account activity.	Legal obligation; legitimate interests
Responsible gambling	Administering self-exclusion, deposit limits, loss limits, and cooling-off periods; identifying and supporting players showing signs of problem gambling.	Legal obligation; legitimate interests; vital interests
Platform analytics and improvement	Understanding how players navigate the lobby, use the Swipe feature, access the sportsbook, and interact with promotions, in order to improve the service.	Legitimate interests
Marketing communications	Sending you details of promotions, reload bonuses, free-spin offers, new game launches, and VIP events where you have opted in to receive such communications.	Consent
Regulatory reporting	Complying with requests from the Anjouan Online Gaming Commission or any other competent authority.	Legal obligation

7. Know Your Customer (KYC) Verification

As part of our obligations under the terms of our Anjouan licence (ALSI-202411025-FI1) and our commitment to responsible gambling and anti-money-laundering compliance, Shakebet reserves the right to request KYC documentation at any stage of your relationship with us. This includes, but is not limited to:

Before processing your first withdrawal;
When your cumulative deposits or withdrawals reach thresholds defined by our internal compliance procedures;
When we identify transaction patterns that require further review;
At any time we are required to do so under the terms of our licence or by a competent authority.

Failure to provide satisfactory KYC documentation when requested may result in the suspension of your account and the withholding of withdrawals until the verification process is completed. All KYC documents are stored securely, used only for verification purposes, and retained in accordance with Section 11 of this policy. We use reputable third-party identity-verification providers to assist in this process; those providers are bound by appropriate data-processing agreements.

8. Sharing Your Personal Data

We do not sell your personal data to third parties. We may share your data only in the following circumstances:

8.1 Service Providers and Processors

We engage third-party companies to provide services on our behalf. These include:

Game studios and content providers — such as Evolution Gaming, Pragmatic Play, Play'n GO, NetEnt, Hacksaw Gaming, Nolimit City, Red Tiger, Yggdrasil, Betsoft, BGaming, Spribe, Evoplay Entertainment, and others, who receive session data necessary to deliver their games;
Payment processors — including providers handling cryptocurrency transactions across Bitcoin, Ethereum, BNB, USDC, Dogecoin, TRON, Bitcoin Cash, Litecoin, and USDT networks, as well as fiat processors such as Klarna;
Identity-verification and KYC providers — who process identity documents on our behalf;
Fraud-prevention and AML screening services;
IT infrastructure and hosting providers;
Customer-support platform providers who facilitate live-chat and email communications.

All such providers are engaged under contractual terms that restrict their use of your data to the services they provide to us.

8.2 Regulatory and Law-Enforcement Authorities

We may disclose personal data to the Anjouan Online Gaming Commission, law-enforcement agencies, financial intelligence units, or other competent authorities where we are legally required or permitted to do so.

8.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any changes to this Privacy Policy that arise from it.

8.4 Protection of Rights

We may disclose data where we reasonably believe it is necessary to enforce our Terms and Conditions, protect the rights or safety of Shakebet, our players, or third parties, or to investigate suspected fraud or misuse of the platform.

9. International Data Transfers

May Sun Services S.A. is incorporated and operates under Anjouan jurisdiction. Some of our service providers and game-studio partners are located in other countries. Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place — such as contractual data-processing agreements — to protect your data to a standard consistent with this policy. By using shakebetsonline.co, you acknowledge that your data may be transferred to and processed in countries outside your country of residence.

10. Cookies and Tracking Technologies

Shakebet uses cookies and similar technologies on shakebetsonline.co. These may include:

Strictly necessary cookies — required for core platform functionality, including maintaining your login session and enabling the Swipe feature between games;
Performance and analytics cookies — which help us understand how players use the site, which games are most popular, and where technical issues occur;
Functional cookies — which remember your preferences (such as language or display settings);
Marketing cookies — used to deliver relevant promotional content and to measure the effectiveness of our campaigns, only where you have consented.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the platform. Our full Cookie Policy is available separately on the site.

11. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes described in this policy. The following general principles apply:

Account data — retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with our AML and licensing obligations;
Transaction and wagering records — retained for a minimum of five (5) years from the date of each transaction;
KYC documentation — retained for at least five (5) years following the end of our business relationship with you, or longer if required by a competent authority;
Customer-support communications — retained for up to three (3) years from the date of the interaction unless a longer period is required for dispute resolution or regulatory purposes;
Responsible-gaming records — retained in accordance with our responsible-gambling procedures to prevent re-registration during self-exclusion periods and for audit purposes;
Marketing opt-in records — retained for as long as your consent remains active, and for a reasonable period thereafter for compliance purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

12. Your Rights

Subject to applicable law, you may have the following rights in relation to your personal data held by Shakebet:

Right of access — to request a copy of the personal data we hold about you;
Right to rectification — to request correction of inaccurate or incomplete personal data;
Right to erasure — to request deletion of your personal data where we no longer have a lawful basis for processing it (subject to overriding legal obligations, including AML retention requirements);
Right to restrict processing — to request that we limit the way we use your data in certain circumstances;
Right to data portability — to receive a copy of data you have provided to us in a structured, machine-readable format where technically feasible;
Right to object — to object to processing based on legitimate interests, including profiling for marketing purposes;
Right to withdraw consent — where processing is based on your consent (e.g. marketing emails), to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details in Section 14. We will respond to valid requests within a reasonable timeframe. Please note that certain rights may be limited where we are required to retain data for legal or regulatory compliance purposes — for example, KYC and transaction records that must be kept pursuant to our Anjouan gaming licence.

13. Responsible Gambling and Data Protection

Shakebet takes responsible gambling seriously. Your responsible-gaming data — including any deposit limits, loss limits, cooling-off periods, or self-exclusion instructions you submit — is treated with the highest level of care. We use this data solely to give effect to your choices and to identify players who may need additional support. Self-exclusion records are retained beyond the period of exclusion to prevent inadvertent re-registration. If you require assistance, our 24/7 support team is available via live chat or email, and we encourage players to make use of the responsible-gaming tools available within your account settings.

14. Security

We employ industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

SSL/TLS encryption for all data transmitted between your device and shakebetsonline.co;
Encrypted storage of passwords and sensitive account information;
Access controls limiting staff access to personal data on a need-to-know basis;
Regular security assessments and monitoring of our systems;
Contractual security obligations imposed on all third-party processors.

Whilst we take all reasonable steps to protect your data, no internet-based system is entirely immune to risk. You are responsible for keeping your account credentials confidential and for ensuring the security of the device from which you access the platform.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your personal data, please contact us through the following channels:

Live Chat — available 24/7 directly on shakebetsonline.co;
Email — via the support email address listed in the Help section of the site.

We aim to acknowledge all privacy-related enquiries promptly and to resolve them as quickly as reasonably practicable.

16. Changes to This Privacy Policy

Shakebet reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by email or via a notice on the site prior to the changes taking effect. The date of the most recent revision will be displayed at the top of this page. Your continued use of shakebetsonline.co following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we protect your data.

17. Governing Law

This Privacy Policy is governed by the laws applicable to May Sun Services S.A. under its Anjouan licence (ALSI-202411025-FI1). Any disputes arising in connection with this policy that cannot be resolved through our customer-support channels will be subject to the jurisdiction applicable under our licence terms.